Frequently Asked Questions

If you need to make a change or cancel your order, please contact our customer service at orders@barberinosworld.com. Since we try to process and fulfill your order as quickly as possible, please contact us immediately after placing your order and we will do our best to help you!

You can enter your promotional code at checkout. Enter the code exactly as it appears and apply it to your cart. Promotional codes cannot be combined with other promotions and do not apply to sale items unless otherwise specified.

Don't forget the 10% extra gift on your first order with the code BARBA10!

Barberino's accepts payments from all credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, KLARNA, and SATISPAY.

At the moment, our subscriptions can only be purchased in our physical shops!

By downloading the Barberino's app, you will have access to your appointment history: from there you can check who served you and book independently!

It is not necessary to enter the code during booking: bring it with you to the shop and show it at the cash register when paying!

If you want to gift a specific service, you can purchase a voucher valid for individual services at this link; if, on the other hand, you prefer to keep it flexible, you can load a gift card with an amount of €50 or more: the person who receives it can spend it on products and services.

Our vouchers and gift cards can be spent in all our shops and ARE VALID FOR 2 YEARS!

Contact online shop support at orders@barberinosworld.com and at 351 6490495.

Of course! We also take care of our little guests of any age!

All our shops are open 7 days a week from 9 am to 8 pm.

Send your application to personale@barberinosworld.com. We are always looking for new Barberinos!

After the order has been processed internally by our team, shipping will take approximately the following:

• Milan/Rome/Turin/Padua/Brescia/Monza: 2 working days
• Italy: 2-4 working days
• EU Countries: 4-6 working days

We work with the best shipping agents worldwide to provide the best possible service! Barberino's cannot be held responsible for unforeseen delays (e.g., strikes, customs procedures, etc.).

To track your package, please refer to the shipping confirmation email for your tracking number. You can also check the status of your shipment directly on the carrier's website. If you have not received the confirmation email with the tracking number, contact our customer service at orders@barberinosworld.com and we will be happy to help you.

We offer free shipping ON ALL ORDERS OVER 30€ within the national territory!
don't forget that you always get an extra 10% off your first order with the code BARBA10!

FOR ORDERS UNDER 30€ THE SHIPPING COST IS 4.99€

Regarding international orders, shipping costs are as follows:

• Rest of Europe (standard delivery): 15€
• Rest of the world (standard delivery): 30€

We offer free shipping on all orders OVER 30€ within the national territory! don't forget that you always get an extra 10% off your first order with the code BARBA10!

Returning a product couldn't be easier! Try Barberino’s products in the comfort of your home and if you need to return them, you have 14 days from the date of receipt of the order to return them. You will need to handle the return shipment, which will be at your expense, while we will take care of the quality control of the return to verify that the product complies with our return policies, and we will try to process the refund as quickly as possible.

In the event of a defective or damaged product, we will take care of sending you the replacement part and providing you with all the necessary instructions. Please ensure that items are returned in new, unused condition, with original tags and inside the packaging received at delivery. Returns that do not meet our policy will not be accepted and will not be refunded. Returns are accepted only on purchases made directly on barberinosworld.com. Please contact our customer service team by emailing orders@barberinosworld.com for further questions.

To make your return, follow these simple steps:

1. Contact our customer service: if you are not fully satisfied with your order and wish to make a return, write to orders@barberinosworld.com specifying the order number, the items to be returned, and the reason for your return. We will do our best to find the best solution so you don't have to return the product! Our customer service will be happy to assist you in the best way possible! Otherwise, if you still want to return the item after contacting our customer service, continue to follow the next steps.
2. Packaging the return: prepare the package with the original box containing the product or products you wish to return.
3. Courier pickup of products: you will need to handle the return shipment of the product(s) yourself, which will therefore be at your expense. The choice of which courier to use is entirely at your discretion, feel free to choose the courier most convenient for you! The return shipment must be sent to:

Barberino’s
Viale Cassala 30, 20143
Milan (MI), Italy

4. Return confirmation and refund: after receiving your return, we will verify if the quality of the product(s) meets our return policies. If so, we will refund you using the same payment method used for the purchase, as quickly as possible.

Responsibility for the items remains with the customer until the moment they arrive at our warehouse.

At the moment we do not yet offer free returns! But don't forget the extra 10% off your first order with the code BARBA10!

We are always working to improve our level of customer service, so stay updated on all future news!

Barberino's will check the quality of the returned product and will issue a refund only if it meets the conditions of our return policies. Returns are accepted only on purchases made directly on barberinosworld.com. You will receive the refund via the same payment method used for the original purchase, as quickly as possible.

Please note that refund times may vary depending on different payment methods.